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Help and Support Charges on your bill. Charges on your bill Sometimes your bill might be higher than you expected. Here are some of the most common reasons for having a higher bill. Going over your call and text allowances The most common reason for an unexpectedly high bill is going over your monthly allowance of texts and minutes.
Go to My O2 Calling or texting a premium rate number Premium services including entering TV competitions, donating to charity or calling a service number. Find out more about premium rate services Using your phone for Charge to Mobile Charge to Mobile lets you buy digital content like apps, games, music and movies, then pay for it through your phone bill. Managing your account We can provide your contract, mobile phone bill and more in Braille, large print or audio free of charge.
Here's how to use it: Check your PC or Mac is compatible: you'll need a webcam, a broadband connection and one of these browsers: Microsoft Internet Explorer version 7 or above , Chrome PC only or Safari. Click here to visit the SignVideo site. If this is your first time using the service you'll be asked to download a plug-in. This makes sure your calls are secure and that the video quality is good. Follow the instructions on the screen. Connect to a SignVideo interpreter and tell them you are calling O2.
The cookies we use include analytics and advertising cookies. You have been successfully logged out. See how to check your balance. Running low on credit? Find out how to top up your phone. Read about Pay As You Go bundles. Want a new sim? Browse our Pay As You Go sims. Got a question about O2 Business or your account? Find the right number to call. Why MSE rates us. Resolver is free. Please support our team by only calling in the most urgent circumstances. Take a look at the useful links below, to see if they can help you get to the bottom of your issue.
Our Complaint Review Service can help, but will need to prioritise some customers due to the current situation across the UK. With this in mind, please only contact the Complaint Review Service if you remain unhappy after using our other support channels. We know people are relying on our network, and that some of our customers will have an urgent need for support.