Product Code. Product Code Remove. Cancellations or changes made after PM local hotel time, Wednesday, December 23, are subject to a hotel fee equal to 1 night s plus taxes and fees. Please note, these terms appeared on each of the pre-purchase itineraries and were carried over to the confirmed itineraries currently located in your account. I see. The true blue advocates like me will say if you advertise free changes, you should actually give them.
Eventually we got our own taxi at 3. However, when we arrived we were told that out booking had been cancelled by expedia, we were shown the cancellation document, we were unaware of this as we had the reservation confirmation but we were not told of the cancellation and had not been refunded our money. Luckily the hotel had a spare room and the manager was very understanding but it took us 5 days of emailing out travel agent in the UK to get it sorted and for expedia to pay the hotel.
I have severe mental health problems and this affected me very badly. However after contacting expedia on our return, they are saying that the hotel was eventually paid for so there is no problem. I disagree as the start of the holiday was completely ruined for my partner and myself but expedia simply won't acknowledge that they did anything wrong. I for one will never be using them again.
I searched flights on Expedia for TWO people. I chose a flight and booked it but was charged double the price I was shown.
Apparently I was shown the price for a single passenger rather than TWO passengers, like I had requested. Rather I called and spoke to an Expedia employee, within 15 minutes of my purchase, who assured me that I could cancel and that I would be refunded the cost of the flight. I immediately called my credit card company who told me that I'd be getting my money back.
Call your credit card company and dispute the charges if they're fraudulent. Better yet don't use Expedia in the first place. Nowhere in the world does anyone have such horrible refund and exchange policies. All airlines let you easily cancel and change reservation. Extremely stupid of me to use Expedia and not directly book with the airline.
Definitely never using expedia again. I was scared from the past stories I read but thank God I got my money back in 3 Business days after cancelling it the same day I purchased my flight, but the only downfall is the weekends is not included.
So I cancelled my flight Friday morning, and got my money back by Wednesday morning. We were caught in a horrible storm in the middle of the flat lands of South Dakota. We tried to book a room and were excited to see that one was found.
We then realized that we booked this for the wrong day and we would not even be in the area on that particular date that was accidentally booked. We noticed this right away and contact both the hotel and Expedia.
We were informed that it was pretty much "not their problem". We believe that we somehow hit the wrong date on our small phone. Expedia and Super 8 of Hot Springs, SD would not honor our reservation by providing a refund OR allow us to transfer this room to another person as a "pay it forward". Why if I can not have a refund can I not use the reservation as desired? Why can you tell me no when it is my reservation? We have now been on the phone with them for the past two days to find remedy.
I cannot believe that you can refuse a refund or better yet- allowing us to pay it forward. What a mean company. Feel totally robbed by them. Made a one month error when booking hotel. Didn't realize mistake when one month later no booking. Charged me more than room price for s no show.
Any decent company would have allowed change in date for simple computer error. Like talking to the wall. They are greedy and unreasonable!
Worst company ever!! Booked a weekend away to Budapest, when i clicked to proceed to checkout the website told me there was a problem with my card and the holiday is not booked, but yet when i checked my bank account they have taken the money for the holiday!!
So they take your money even when you have no holiday booked? Is that even Legal??????????? Expedia stole my money, I cancelled my flight booking, but some part of the money was paid with my credit card. No matter how often I ask them to get me a refund on it, they say it's already voided. Please never ever use Expedia.
I wasted my time and money, even they made me feel uncomfortable. Never again!! If you miss your flight, try to cancle your flight, or get a refund after purchase a ticket, you are literally F in the A.. Always book straight from airline or hotel. Is there anyway I could cancel this room without paying a fee for cancellation? Thank you for your consideration on this matter. Currently, I am trying to obtain at the very least a refund for a hotel room that was cancelled on me because of Expedia.
I called ahead of time for my "One free change" to move the dates I had booked through Expedia. I did this and was assured all was well. Then the next day called again to confirm the change with Expedia, the same response was returned. I got to Iceland in my first hotel not through Expedia and got an email asking me about check in from Expedia. I had not gone to Expedia's hotel because I changed plans through them and confirmed the change.
After calling Expedia and being on hold out of the country for over an hour I talked to the supervisor and was promptly hung up on. I called again and was told that the Hotel would not answer their calls so I called the hotel myself from another phone, they picked up within seconds of ringing. I was lied to and hung up on multiple times by Expedia and am stranded in another country with no refund, or anywhere to stay.
Never use Expedia. Worst experience.. I was stranded out of state with a child. I'm still trying to get a refund for that hotel that I never stayed at I purchased a flight and hotel to the Nickelodeon resort in Orlando Florida. After booking what I thought was a stay at the Nickelodeon resort as advertised by Expedia, I went on the resort's website to check out the hotel a bit further. I notice on the hotel's website that there was a disclaimer that as of April it would no longer be a Nickelodeon resort but a Holiday Inn.
My trip was for July. Why would Expedia continue to advertise it as Nickelodeon knowing it would change in April? I called customer service and they were no help. I tried to cancel within the same day I purchased the ticket and was told there would be a fee. I argued with them that I should not have to pay for a false advertisement and got hung up on. I called back and was on hold for over an hour. Finally I spoke with a manager who told me I could get a 25 dollar coupon for my next purchase.
I booked 2 round trip tickets on Expedia and had to call the airline United directly to add my son's one way ticket. First off the rep at United was extremely unprofessional making several sleezy comments. And second, I gave him our flight numbers and asked if we were booked to Portland, Oregon Expedia's itinerary just listed city, no state he reassured me we were. He was wrong, we are booked for Portland, Maine! I obviously reached out to both Expedia and United and got no where. I get transferred from rep to rep.
But, when I received the confirmation email after the call, they didn't fix it. They took my money and booked me on a different flight to Maine! I was told they would issue a refund within 5 days and to call back then. Here I am, 2 hours on hold and still no answers.
Horrible service and a scum company! I will never use them again. So I have some emergency health issues and was adviced by my doctor not to take my upcoming trip to Eastern Europe which I have been anticipating for years. I called Expedia, a website I used often for my travels, to cancel my trip,. If you know how I I travel, you know that means many trips!
After 3. Well, this expereice warns me and my friends to take my business somewhere else!! No more Expedia!! Never ever again! These people are awful to deal with! Problems with flight and hotel! I booked a flight for my son and all was good till my bank contacted me and told me I was over drawn on my credit card.
Expedia had booked him twice on the same flight at the same time going to the same place, after over an 1 hour on the phone I am told they can not refund me as it is a non refundable flight so according to them my son is flying twice on the same night what a joke. The have just passed the buck and passed me round and I am still on hold getting know where fast.
Log in to get trip updates and message other travelers. The company unveiled a new suite of online tools last weekend intended to help travelers do just that without the assistance of a customer service agent. Sometimes she gets a message that says the call center is experiencing technical difficulties. Expedia has been besieged in recent days with call volumes up to seven times above normal, according to a spokesperson.
If you are working with a third-party website that uses an opaque sales model, be sure to read the terms and conditions of that third-party website before you reserve a rental car. Pay special attention to information about liability insurance, theft protection coverage and collision coverage the CDW. If you cannot determine which types of insurance and coverages are included in your rental rate, contact a customer service representative at the third-party website and ask them to send you detailed, written information about the costs of your proposed rental.
Important: Be absolutely sure you understand the cancellation policy before you reserve your rental car. The entire phone call I was put on hold was 53 minutes even if I requested call back and keyed in my number.. Overall I like the way Expedia care for its customers unlike Priceline!