Enterprise represents that if a sufficient quantity of makes and models within another vehicle class becomes compatible with Adaptive Driving Devices, Enterprise will offer Adaptive Driving Devices in that vehicle class.
Within days of the effective date of this Agreement, Enterprise will modify its policies, procedures, and practices such that individuals with disabilities wishing to rent vehicles with Adaptive Driving Devices will be able to take delivery of the rental vehicle within eight working hours after an employee trained in installing Adaptive Driving Devices "Trained Employee" is on duty at 25 of its major airport locations the "8 Hour Policy".
The 8-hour period will run only during the hours when a Trained Employee is on duty at that location, regardless of when the branch is next open for business. The list of the 25 major airport locations is attached as Attachment A. For an additional 35 major airport locations, listed in Attachment B, and within days of the effective date of this Agreement, Enterprise will modify its policies, procedures, and practices such that individuals with disabilities wishing to rent vehicles with Adaptive Driving Devices will be able to take delivery of the rental vehicle within 24 working hours after an employee trained in installing Adaptive Driving Devices is on duty the "24 Hour Policy".
The hour period shall include at least 8 hours when a Trained Employee is on duty at that location. Enterprise will ensure that an adequate number of mechanics or other employees trained in the proper installation of Adaptive Driving Devices "Trained Employees" with sufficient coverage to fulfill its obligations under this agreement are available at the airports identified in Attachments A and B. For all Enterprise outlets not identified in Attachments A and B, and within days of the effective date of this Agreement, Enterprise will continue its current practice of providing vehicles with Adaptive Driving Devices within 48 hours of receiving a reservation for same the "48 Hour Policy".
The "48 Hour Policy" applies to all Enterprise outlets not identified in Attachments A and B, except that in remote locations to which Adaptive Driving Devices must be shipped and then installed through a third party provider, Enterprise shall provide the vehicle within hours of receiving a reservation.
The term "remote locations" refers to those branches that are located more than a 2-hour drive from any Major Airport location as identified in Attachments A and B. Enterprise will continue its practice of picking up and dropping off customers with disabilities, at their request, at their place of residence, employment, or other location, provided such locations are within the regular trade area of the Enterprise branch where the vehicle was rented or returned, as the case may be.
Within days of the effective date of this Agreement, Enterprise will furnish to the United States documentation confirming the implementation and distribution of the Notice Policies described in Paragraphs 16, 17, and 19 of this Agreement. Within days of the effective date of this Agreement, Enterprise will designate, implement, include on its rental contracts, and post on its website a toll free number providing customer service contact and other information to persons with disabilities.
The toll free number will be posted in a minimum of two different locations on Enterprise's website, one of which will be located at the link labeled "Contact Us. Within days of the effective date of this Agreement, Enterprise will update a link on its homepage at www.
The pop-up window shall contain the language set forth in Attachment C. Within days of the effective date of this Agreement, Enterprise will update the "Find Answers" section on its website to add a new category for "Customers with Disabilities.
Enterprise will simultaneously send a copy of the check and the accompanying letter to the United States. Miscellaneous Provisions For a period of one year, beginning days from the effective date of this Agreement, Enterprise will provide quarterly reports to the United States identifying every Adaptive Driving Device reservation meeting the minimum notice requirements set forth in Paragraphs 16 and 17 of this Agreement made through its Contact Center for any of the large airport locations listed on Attachments A and B, for which the customer shows up for the reservation.
For each such reservation, Enterprise agrees to provide the following information in its quarterly report, to be provided to the United States within sixty 60 days after the end of each applicable quarter: a the date and time the reservation was made; b the scheduled vehicle pick up date, time and location; and c the time the ADD-equipped vehicle was made available for pickup.
As used in this paragraph, the term "scheduled" shall mean a vehicle pick-up time that complies with requirements set forth in Paragraphs 16 and 17 of this Agreement. In addition, to the extent the Contact Center or the Legal Department becomes aware that an airport location listed on Attachments A and B failed to confirm an ADD reservation despite the fact that the reservation met the minimum notice requirements set forth in Paragraphs 16 and 17 of this Agreement, Enterprise will include information regarding such reservation in its quarterly report.
In addition, every 6 months during the term of this Agreement, Enterprise shall provide to the United States a report listing any lawsuit, complaint, charge, or grievance received by its Corporate Legal Department, its Corporate Customer Service Department, or its dedicated help desk for customers with disabilities at its Contact Center reachable by dialing , alleging that Enterprise failed to provide any Adaptive Driving Devices to any individual with a disability. The report will list the name of the complainant, the date of the complaint, the nature of the allegation, and resolution.
All notices and other correspondence sent to the United States pursuant to this Agreement, shall be sent via email, fax, or overnight mail to: Disability Rights Section, DJ No. All notices and other correspondence sent to Enterprise pursuant to this Agreement shall be sent via email or overnight mail to: Enterprise Holdings, Inc.
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Currently you can call only US numbers. Enterprise Rent A Car Website: www. Corporate Office Address: , Park Ave. Louis, MO Help in Social Networks:. Edit Business Info. Customer service. Diversity of Products or Services.Louis, MO telephone fax. Adaptive Driving Devices Enterprise is committed to providing a range of Adaptive Driving Devices for our customers us disabilities. Adaptive Free online spanish courses with certificates Devices include hand controls, enterprise car rental usa toll free number foot accelerators, spinner knobs, and pedal extenders. Such devices are available at enterprise car rental usa toll free number additional charge. While Enterprise will use good faith efforts to satisfy requests for vehicles with hand controls, left enterprise car rental usa toll free number accelerators, free hr system for small business knobs, or pedal extenders, as soon as reasonably practical, we may require up to two to three business days notice for vehicles equipped with Adaptive Driving Devices depending on the location of the branch where such a vehicle is requested. However, at certain major airport locations vehicles equipped with Adaptive Driving Devices may be available with as little as 8 or 24 hours advance notice. Surrogate Drivers Customers with disabilities who do not have a driver's license can still rent with Enterprise when accompanied by a surrogate driver who presents a valid driver's license. Minimum age restrictions and other normal enterprjse qualifications apply, but there is no additional charge for the surrogate driver and the surrogate driver need not produce a credit card or otherwise be required enterprise car rental usa toll free number meet our financial underwriting requirements. To Make a Reservation For more information or to make enterprise car rental usa toll free number reservation; please call our National Reservation Center at Enterprise accepts relay calls. Deaf or hard of hearing users of TTY devices, please dial In many major metropolitan areas, specialty companies offer vehicles equipped with wheelchair lifts and other devices for both short-term and long-term rental. Wheelchair Getaways is one such company, and you can contact Wheelchair Getaways at www. Please note that Enterprise provides this information as nukber courtesy to its customers only. Wheelchair Getaways is not affiliated with Enterprise or any of its subsidiaries. Customer Service For customer service inquiries relating to customers with disabilities, please callemail us at customercare erac. What types of Adaptive Driving Devices does Enterprise offer to customers with disabilities? Enterprise is committed to providing a range of Adaptive Driving Devices for our customers with disabilities. Adaptive Driving Devices include hand controls, left foot accelerator, spinner knobs and pedal extenders. What number do I call to reserve a car equipped with an Adaptive Driving Device? To make a reservation, please call our National Reservation Center at While Enterprise will always use good faith efforts to satisfy requests for vehicles with hand enterprise car rental usa toll free number, spinner knobs or pedal extenders as soon as reasonably practical, we may require up to two to three business days notice for vehicles equipped with Adaptive Driving Devices depending on the location of the enterprise car rental usa toll free number rentxl such a vehicle is requested. Enterprise Rent-A-Car US and worldwide customer service information. Get help with car rental reservations, buying a used car and more. Purchase cars from the largest rental fleet in North America. Direct Dealer Program: . Call us using the below numbers, based on the country that you live in/are calling from. Country. Weekday Hours. Weekend Hours. Phone Number. Australia. United States Toll Free Number: 1 () International Toll Free Number: If you paid for your car rental with cash: You can pay for your. I can't find my Enterprise Plus Number, how can I retrieve it? you can obtain your member number from the Enterprise location when you pick up your rental. Were you using a toll road while renting with Enterprise? for a specific rental, you can enter your Last Name and the Contract (or Rental Agreement) number. The Enterprise TollPass program is our electronic toll collection program. On roadways covered by our lines at toll plazas. The car rental toll pass program is offered in different ways depending on where you rent. Northeast United States. United States Car Rental Locations · Europe Car Rental Locations · Latin There is no TollPass Convenience Charge on rental days that you don't use a toll road. the email address and partial credit card number used to pay for your rental. To avoid the TCC, Renter may (i) use toll-free roads and bridges, (ii) pay tolls. When traveling in the Northeast and Midwest, toll roads, specific bridges and tunnels Some issuers may require you to register a rental vehicle with your account and contract number or partial credit card number used to pay for your rental. For quick tips on car rental, check out our car rental guide. car rental insurance and other Protection Products from Enterprise for a rental car in the United States? How can I obtain payment information or a copy of a receipt for my toll charges? How many Enterprise Plus points does it take to earn a free rental day? A rental car breakdown can be inconvenient, but Enterprise is here to help. Learn what to do in the event of a breakdown in a rental car. Companies are selected automatically by the algorithm. Top Reasons of Customers Calls. What happened? The algorithm is subject to change in future. Top Reasons of Customers Calls. Customer service. Diversity of Products or Services. Customer Service: Consumers Call the Most From. Toll-Free Number: Toll Free. Corporate Office Address: , Park Ave. Avis reviews. Budget Rent A Car reviews.